The chair just arrived yesterday. It was packaged well with good Styrofoam supports with additional plywood to keep the Styrofoam and cardboard from buckling. The box had no damage at all. When I lifted the box over the chair it was covered in a plastic bag and the foot massager also had an additional cloth cover. There were also two plastic shield to keep the foot massager and main chair from being able to come in contact and scuff each other. My brother and I were able to carry/ roll the chair with relative ease. My first time using the chair was last night. I felt that the air massage was a little excessive in how much pressure it put in the bags. I tried to adjust the pressure but it did little to change it. This may be a part that will fix itself with repetitive use and breaking in, however that being said if you feel you have frail shoulders or calves, you may want to have someone else break those parts in. I have pretty large calves and it was pretty unpleasant, almost painful. I have to admit I was happy each time it deflated. The arms are a single bag on top and bottom of each arm. They work but don't really feel to have much of an effect as a massage goes for me. The controls can be a little confusing with pictures for each function. Make sure to read the manual to understand the controls. The L-Track massage wasn't bad. It wasn't very aggressive, but felt like a decent mechanism. I am right around 5'11" and I felt as though I were about 2 inches too tall for the chair. The rollers barely were able to make it to my neck area. So I'd say the ideal height would be 5'9" or shorter. The foot massager does extend out if you have the chair tilted back and push out with your feet. I have not tried the Bluetooth out yet. I plan to do that this weekend.