Received on 20 Jan 2020. Very very excellent packing and wrapping. Beautiful bike. Very excellent tool kit and accessory kit. Sadly, plastic chain guard ring on front sprocket was bent and broken by an impact on side of box. I will try to fix it. Also, sadly, I received European plug on battery charger, not US plug. I have ordered a converter plug. If that does not work, I will need a US battery charger. Also, rear tire tube exploded when I inflated it. Perhaps due to pinch on tube when tire was nicely secured to rim with zip tie. I have ordered a new tube. Nevertheless, overall, I am very impressed so far with excellent packing and the very beautiful bike design. Once I get battery charger plug and new tire tube, I hope and expect to find that all the electronics and bike are operating properly.