"This bag was EXACTLY what I have been wanting for a couple of years. In fact, I ordered two to give one to my adult son for Christmas. He was very pleased until he used it to pack a few things for his return trip home. One of the ""D"" rings that attach the shoulder strap broke right away. The bag was not over-packed in the least, so I am hoping this was just an aberration. I arranged to return the defective bag, sent him the second one I purchased, and ordered another for myself (which arrived quickly). We both have our fingers crossed that the two we are keeping were manufactured better than the first. I wish I could give the bag 5 stars, unfortunately we need more time and usage to determine the true quality. Review update: 5 stars! Upon learning of my experience, the staff at BAGSMART contacted me to apologize, replaced my defective bag free of charge, and assured me that the problem with the faulty ""D"" ring had already been rectified in the bag design and manufacture. My son and I are both hopeful that the new bags will meet our expectations. The customer service at BAGSMART has exceeded our expectations. I will absolutely look into their products when next I need more travel gear.