What a huge disappointment all the way around - from product to customer service! I have another one of these benches that I purchased from a different site and it is beautiful. This one is not even a close comparison - a bit less expensive, but in this case I DID NOT get what I paid for. It arrived with deep linear tool markings on the seat and an open knot so big that my young grandchild could stick his entire fist in! Needless to say, the knot is rough which caused scratches on his little hand. I contacted the company and they provided zero restitution. I can return it as long as I pay a high shipping cost (30% of the cost!). I will never purchase from this company and I recommend - BUYER BE WARE!